Frequently asked
Questions, answered honestly.
No legal-speak. No padding. The answers we'd give a friend who texted us asking what this is.
01
Getting started
The fastest path from "what is this" to your first ping.
What is SpotRez?
SpotRez watches for hard-to-get reservations and pings you the moment one opens up. You tell us where and when. Disney opens each date for booking 60 days out, and from that morning on we watch it until your day. When something opens, you get an email and a push notification with a one-tap booking link. Right now we're focused on Walt Disney World dining. More venues are on the way.
How do I get started?
Create a free account (no card needed), set your first alert in about 30 seconds, and we'll start watching. You get 2 free watches to try it before you pay anything.
Do I need a Disney account or a login?
No. We never ask for your Disney login, MyMagic+ PIN, or anything from your account. We check the same availability anyone can see, just much faster than you can. When we find a spot, you book it on the official Disney site, signed in to your own account.
What's a watch?
A watch monitors one restaurant, on one date, for one meal: breakfast, lunch, or dinner. The alert fires the moment any table opens in that sitting. More than one meal, or more than one day, is one watch each.
How long does it take to find a spot?
It depends entirely on the restaurant and how far out you're searching. Some spots open within hours. Others take days. The harder-to-get tables (Cinderella's, Space 220, Be Our Guest dinner) usually need patience. The best safety net: start the watch as early as possible.
02
How it works
What we're actually doing while you sleep.
How fast will I know when a spot opens?
Faster passes check more often. Free runs 5-minute checks, Watch Pack and Trip Pass run 3-minute checks, and Priority Pass runs 1-minute checks. Checks are approximate and begin once your date enters Disney's 60-day booking window. On the most competitive tables, that gap is often the difference between booking and missing out.
When do you start watching my date?
Disney opens each reservation date 60 days in advance, at 5:45 AM ET. You can set a watch up to 90 days ahead; it stays Scheduled until that date is 60 days out, then we start watching that morning and keep watching until your day. Setting a watch early never costs extra and never expires sooner.
Why do reservations open up?
Constantly, for all kinds of reasons. People cancel, change party sizes, or shift their trip dates. Disney releases new tables when restaurants adjust their schedule. It's a steady drip, not a one-time event, which is why monitoring beats refreshing.
How does the booking link work?
The link in your alert takes you straight to the restaurant's reservation page on the official Disney site. The date, time, and party size are in the alert, so you sign in to your own Disney account, enter them, and confirm. We don't book it for you. Most people complete the booking in under 90 seconds.
What happens if someone else books it before I do?
It can happen, especially on the most competitive spots. You're racing other guests, not us. The faster you react to the alert, the better your odds. This is why faster passes are worth it on the hardest tables. If a spot is gone by the time you tap, we keep watching. The watch's slot was already spent, so the same watch continues until the pass expires. Re-alerts on a fresh spot keep firing for 4 hours after the first ping.
Can you book the table for me automatically?
No. Auto-booking would require us to hold your Disney login and your card, both of which we deliberately don't do. The booking happens on the official site under your own account, which keeps it within Disney's terms and keeps your data safe.
Does this work for dining packages or special events?
For most signature and table-service restaurants, yes. Some special-event packages (like fireworks dining or private experiences) book through different systems and aren't currently supported. If you're not sure about a specific spot, ask us.
03
Passes & pricing
Plain language, no hidden fees, no surprise charges.
How many watches do I need?
Count restaurants by dates by meals. One restaurant, one date, one meal is 1 watch. Breakfast and dinner across three days is 6 watches, which is the Trip Pass. The trip sizer on the pricing page does the math for you.
When does my pass expire?
Free watches never expire. The Watch Pack is valid 12 months from purchase. Trip Pass and Priority Pass are valid 90 days from purchase. Unused watches expire when the pass expires.
What if you don't find a spot before my date?
A watch is spent the moment you create it (the slot enters the monitoring queue immediately), and it isn't refunded if no spot is found before your date. The best safety net is to start the watch as early as possible, since most cancellations land in the weeks and days leading up to your trip.
Refunds and cancellation?
Passes are one-time purchases and are non-refundable. If something went wrong with a purchase, email support@spotrez.com and we'll make it right. There's no subscription, so there's nothing to cancel.
Will I be charged again later?
No. Every paid pass is a one-time charge. There's no subscription and nothing to renew. When a pass runs out or expires, you decide whether to buy another.
Is there a launch offer?
Yes. While the launch offer lasts, the Trip Pass is $9.99 instead of $12.99. The discount is applied automatically at checkout. When the offer ends, the price returns to $12.99.
04
Alerts & notifications
How we ping you, and how you control it.
Where will I get notified?
Email and push notification on your phone. Both channels for every find by default. You can turn either off in settings.
Can I set quiet hours?
Yes. Set a do-not-disturb window (say 11 PM to 7 AM) and we'll batch any finds during that time into a single morning summary. Most spots that open overnight are still there at 7 AM.
What if I don't want push notifications?
Switch to email-only in your notification settings. Push is opt-in, not required. Many users prefer email-only because they already have their phone set up to ping for new emails.
Will I get spammed?
You'll get exactly one notification per spot found (with re-alerts on fresh spots for the next 4 hours), plus the occasional account-related email like receipts and pass-expiry notices. No marketing blasts. We don't sell or share your email.
05
Trust & Disney
The questions everyone asks. The honest answers.
Are you affiliated with Disney?
No. SpotRez is an independent service. We are not affiliated with, endorsed by, or sponsored by The Walt Disney Company. We watch the same availability any guest can see, just much faster. Booking still happens on the official Disney site under your own account.
Can you guarantee I'll get the spot?
No, and anyone who tells you they can is selling something. We can't guarantee a spot will open, and once one does, you're racing other people to book it. What we guarantee is the fastest possible heads-up at your tier, and we publish those latencies up front.
Why should I trust you with my email?
Because there's almost nothing else for us to do with it. We don't sell email lists. We don't run ad networks. The only emails we send are alerts, receipts, and the occasional product update. Unsubscribe with one click. If you want to delete your account and all associated data, that's also one click.
06
Account & data
What we know, what we don't, and how to leave.
What information do you store about me?
Your email, your first name, the watches you've set, and your billing history. That's it. We don't collect Disney account info, location data, or anything from your browsing.
How do I delete my account?
Settings, then Account, then Delete account. We remove your data within 30 days. Your purchase records are kept as financial records (7 years, PII anonymized) but there's no subscription to cancel first.
Can I share my account with my partner?
Yes, just sign in on both phones. Alerts notify both devices. We don't have a formal "family plan" yet because most planners are sharing one account anyway.
Where is my data hosted?
US-based servers. Authentication is handled by Clerk, payments by Stripe (we never see your card number). Both meet SOC 2 standards.
Still stuck?
If your question isn't here, we want to know. We add the good ones to this page so the next person doesn't have to ask.
Get the spot.
Set your first watch in about thirty seconds. We'll handle the rest.
No card · 2 free watches · No subscription
Ready to stop refreshing?
Start with 2 free watches, no card required.