We are here to help.
SpotRez is a small, independently run service, so when you write in, a person reads it. Below is the fastest way to reach us, plus answers you can grab right now.
Email us
Tell us your account email and what you ran into. The more detail you share, the faster we can sort it out.
We typically reply within one business day. This is what we aim for, not a guaranteed timeline.
Answers you can grab now
A lot of questions have a quick answer waiting. Start here before you write in.
- FAQHonest answers to the questions we get most often, in plain language.
- How it worksWhat we watch, when we start watching your date, and how alerts reach you.
- PricingEvery pass laid out: what each one includes and how long it lasts.
- Your dashboardSign in to manage your watches and notification settings.
Billing questions
Every pass is a one-time purchase. There is no subscription and nothing to cancel. All purchases are non-refundable. You can see exactly what each pass includes, and how long it stays valid, before you buy.
If you were charged twice, see a charge you do not recognize, or hit a billing error, email support@spotrez.com with your account email and the approximate charge date. We review these case by case and will make it right.
For the full details, read our refund policy. Our terms and privacy policy cover the rest.
Note: SpotRez is an independent reservation alert service. We are not affiliated with, endorsed by, or sponsored by The Walt Disney Company or any of its subsidiaries.