Refund Policy
Last updated:
This policy covers refund eligibility for SpotRez purchases. SpotRez sells one-time passes only. There is no subscription, no auto-renew, and nothing to cancel.
1. Passes Are One-Time and Non-Refundable
Every paid pass (Watch Pack, Trip Pass, Priority Pass) is a one-time charge billed by Stripe. Passes are non-refundable once purchased. If you have a concern about a recent purchase and have not yet used any watches from it, contact support@spotrez.com and we will review.
Unused watches: unused watches do not carry cash value and expire when the pass expires. The Free starter watch never expires.
2. Requesting a Refund
Email support@spotrez.com with the subject "Refund Request," your account email, the approximate charge date, and the reason. We will respond within 3 business days.
Please contact us before filing a chargeback with your bank. We resolve most billing issues faster than the chargeback process (which typically takes 60 to 90 days).
3. Refund Processing
- Refunds are initiated through Stripe immediately upon approval
- Returned to your original payment method within 5 to 10 business days, depending on your bank
- You will receive an email confirmation with the refund amount and reference
- When a pass is refunded, the corresponding allocation (any remaining watches) is revoked from your account
4. Service Disruptions
If our monitoring service has a confirmed outage lasting more than 24 consecutive hours affecting a watch that is inside its active monitoring window (Scheduled watches whose date has not yet reached the 60-day booking window are not yet being monitored), contact support@spotrez.com and we will review the affected period.
Disruptions caused by third-party platform changes are outside our control and do not automatically qualify for compensation, though we will evaluate such situations on a case-by-case basis.
5. Billing Errors
If you are charged in error, charged the wrong amount, or receive a duplicate charge, contact support@spotrez.com. We will investigate and issue a full refund within 5 business days upon confirmation.
6. Chargebacks
We encourage contacting us before initiating a chargeback. We cooperate fully with chargeback investigations and provide relevant documentation. A chargeback filed for a legitimate charge may result in account suspension pending resolution.
7. Contact
Refunds and billing: support@spotrez.com
Mail: 1000 Brickell Avenue, Suite #715-114, Miami, FL 33133
For complete terms, see our Terms of Service. For data practices, see our Privacy Policy.