Refund Policy
Last updated:
This policy covers refund eligibility for SpotRez purchases. SpotRez sells one-time passes only. There is no subscription, no auto-renew, and nothing to cancel.
1. Passes Are One-Time and Non-Refundable
Every paid pass (Watch Pack, Trip Pass, Priority Pass) is a one-time charge billed by Stripe. Passes are non-refundable once purchased. If you have a concern about a recent purchase and have not yet used any watches from it, contact support@spotrez.com and we will review.
Unused watches: unused watches do not carry cash value and expire when the pass expires. The Free starter watch never expires.
2. Requesting a Refund
Email support@spotrez.com with the subject "Refund Request," your account email, the approximate charge date, and the reason. We will respond within 3 business days.
Please contact us before filing a chargeback with your bank. We resolve most billing issues faster than the chargeback process (which typically takes 60 to 90 days).
3. Refund Processing
- Refunds are initiated through Stripe immediately upon approval
- Returned to your original payment method within 5 to 10 business days, depending on your bank
- You will receive an email confirmation with the refund amount and reference
- When a pass is refunded, the corresponding allocation (any remaining watches) is revoked from your account, and any watches it had sped up return to the fastest check frequency you are still entitled to
4. Service Disruptions
If our monitoring service has a confirmed outage lasting more than 24 consecutive hours affecting a watch that is inside its active monitoring window (Scheduled watches whose date has not yet reached the 60-day booking window are not yet being monitored), contact support@spotrez.com and we will review the affected period.
Disruptions caused by third-party platform changes are outside our control and do not automatically qualify for compensation, though we will evaluate such situations on a case-by-case basis.
5. Billing Errors
If you are charged in error, charged the wrong amount, or receive a duplicate charge, contact support@spotrez.com. We will investigate and issue a full refund within 5 business days upon confirmation.
6. Chargebacks
We encourage contacting us before initiating a chargeback. We cooperate fully with chargeback investigations and provide relevant documentation. A chargeback filed for a legitimate charge may result in account suspension pending resolution.
7. Contact
Refunds and billing: support@spotrez.com
Mail: 1000 Brickell Avenue, Suite #715-114, Miami, FL 33133
For complete terms, see our Terms of Service. For data practices, see our Privacy Policy.